LONG FINE WATCH is a family owned and family run business, maintaining and preserving the art of watch repair for over 25 years. We are dealers for several brands such as Seiko, Citizen, Omega, Rolex; however we specialize in repairing and servicing a very broad range of timepieces from dozens of different manufacturers, “No Job is Too Big or Too Small!’. Please take a look below at some of our FAQs or Frequently Asked Questions.

Q) IS MY TIMEPIECE WORTH THE COST OR REPAIRS AND/ OR SERVICING?

A) We understand the sentimental value of the timepiece can be priceless, therefore in rare cases repairs may be equal to or exceed the monetary value of your watch. No repairs will be performed without your approval. Over the phone and physical evaluations of the timepiece are completely free! If you wish to not proceed with any service we will ship the watch back to you immediately at no additional cost. Depending upon the value of the watch as well as the desired or necessary service, a customer’s costs tend to stay under 1/3 the value of the timepiece.

Q) HOW IS THE REPAIR SERVICE PRICE DETERMINED?

A) The brand of your watch (ex Seiko, Citizen, Omega, Rolex) can assist us in giving you swift response regarding a range of prices on a number of different services. Based upon the outstanding skills of our technicians, the individualized care and attention afforded, as well as the prompt turnaround time of repair, we aim to provide a fair and competitive price.

Q) DO YOU CARRY ORIGINAL PARTS?

A) We do carry original parts, internal and external. For many repairs a generic part is all that available, this option would be as similar to the original as possible at an affordable price!

Q) CAN YOU JUST SHIP OUT MY PARTS, I WANT TO REPAIR THE WATCH MYSELF?

A) We love the DIY attitude however we do not ship out parts. Any service or replacement on a timepiece is performed right here at our facility, we do all the hard work for you! We are not able to provide you with instructions on how to repair your own watch.

Q) HOW LONG WILL MY REPAIR TAKE?

A) The LFW team strives to return your timepiece back to your hands and on your wrist within 30-45 days INCLUDING shipping. The average repair takes about 20-30 business days and shipping takes an average of 10-15 business days.

Q) HOW WILL MY WATCH BE SHIPPED? IS IT SAFE? DO YOU SHIP TO APOS AND INTERNATIONAL ADDRESSES?

A) We have found that USPS provides an efficient and speedy delivery for the best price. We ship using Priority mail which provides tracking information and insurance options nationally including APOs. We do ship internationally via FedEx. The Shipping fee is already included in the QUOTE we send to you.

Please be advised that any gift boxes or original boxes sent in or packaged with the watch will be discarded. LFW is unable to ship back these original boxes therefore we are not responsible for their return.

 

Q) CAN I SEND IN MULTIPLE WATCHES?

A) Please do! We love a challenge and by shipping in multiple watches we have the opportunity to save you money and keep our technicians on their toes! Watches can be packaged together and completed within a similar time frame for convenience.

Q) ARE THERE ANY DISCOUNTS ON SERVICES?

A) We love our customers and we love the opportunity to work on your watches! There are many different discounts we offer via social media, for our repeat customers, and by bundling services. Follow our Instagram page for a discount on your next service.

Q) IS MY WATCH COVERED UNDER WARRANTY?

A) We are not affiliated with any manufacturer in particular, therefore we do not cover the factory warranty however the majority of our internal repairs, performed by us, do come with a 1 year warranty.